Frequently Asked Questions

Is my information secure?

Yes, we have put in place robust security measures to make sure that no information leaves the system and is only accessible by designated State officials and the provider who is administering your vaccine.

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How do I create an account?

You will create an account when you register for a vaccine for the first time. Click this link to register https://vaccinereg.doh.nm.gov You will create a username and password, and you can use those credentials when registering for additional vaccines.

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Can I create an account for somebody else?

Yes, you can register another person to receive a vaccine. In the process, you will create an account for that person.

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How do I access my account?

Once you have created an account while registering for a vaccine at https://vaccinereg.doh.nm.gov you can use those credentials to register for additional vaccines.

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What if I forgot the username and/or password for my account?

When registering for a vaccine, you will be prompted to enter your account credentials or create a new account. If you already have an account and have forgotten your username or password, click the “Forgot Username?” or “Forgot Password?” links and provide the required details to have them reset.

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I do not have access to the internet. How can I register for a vaccine?

Please call 1-855-600-3453 for vaccine registration questions and support. The Call Center is open Monday – Friday 7 AM to 8 PM, Saturdays and Sundays 10 AM to 4 PM.

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My insurance company is not listed. What do I do?

Please select “Other” from the dropdown menu and enter your insurance company in the input box provided.

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I’ve scheduled an appointment. What else do I need to do?

Please make sure you complete the medical questionnaire before your appointment. You will receive a reminder two days before your appointment. Follow-up reminders will also be sent one day before your appointment, and the day of your appointment.

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Do I have to fill out the medical questionnaire?

Yes, you must complete the medical questionnaire to receive your vaccine. If you need help, the medical staff will assist you on the day of your appointment.

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How do I cancel or reschedule my appointment?

To cancel your appointment, click this link: Cancel Appointment If you need to reschedule, please cancel your existing appointment and create a new appointment. Please call 1-855-600-3453 if you need assistance. The Call Center is open Monday – Friday 7 AM to 8 PM, Saturdays and Sundays 10 AM to 4 PM.

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What is my “Confirmation Code”?

A confirmation code is a unique identifier that you receive when you register for a vaccine. You will provide this code when you check in for your appointment.

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What if I forgot my confirmation code?

When you go to your appointment, the medical staff can look up your vaccine registration information using your full name and date of birth.

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